Customers at the till: attach, loyalty, separating customers

▶Video coming soon

Attaching a customer before sending or paying#

• Table: the add-customer icon next to the table (or the "Customer (optional)" button).
• Delivery: the window opens by itself, the customer is required.
• Takeaway: only a name and phone, no customer record.

In the window:

1. Enter the phone (search starts at 6 digits).
2. Tap the card found: name, phone, number of orders, points. Confirm this customer.
3. The customer's last orders are listed with Reorder (items go back in at today's price).
4. Unknown customer (10 digits entered): No customer found — create, with the full name (required) and the address, then Create and continue. It works even offline.
5. Continue without a customer exists for Table and Takeaway.

Once attached, a blue card shows the name, points ("★ 120 pts"), phone, address, with History and Edit.

"Add a customer" at payment time#

On the Charge screen, a discreet Add a customer link lets you attach (or change) the customer even on a direct sale or an order already sent to the kitchen. It then shows "Customer account open" or "No account". This is what unlocks points and sales on account.

Loyalty points#

When loyalty is on and the customer has enough points, the Use points block appears on the payment screen: set the number of points with − and +, the till deducts the value ("−x MAD") and shows To pay after points.

Default values (editable in the settings): 1 point earned per 10 MAD paid, 1 point = 1 MAD, at least 100 points to use some, 500 at most, for an order of at least 200 MAD. Points can never pay the whole order (at least 0.01 MAD remains). You must be online, and it is not possible for a sale on account.

Points are earned on the amount actually paid.

The stamp card (cafés)#

For cafés and coffee shops, a Loyalty card block appears under the cart: enter the phone, OK. The card shows its stamps. Keep Add a stamp at payment ticked, or tap Use 1 reward. After payment, a message confirms "Stamp added ✓" or "Reward used ✓".

Separating the customers of one order#

With the Separating customers in an order option (off by default), an orange Next customer button appears after the last item. Tap it between two customers sitting at the same table: lines group by customer, and the kitchen ticket shows a "CUSTOMER 1", "CUSTOMER 2"… line (when there are at least two groups). A double tap does not create an empty group.

With the Choose the customer sub-option, when adding items to an existing order, the till asks Add for: which customer (or + New customer), and lets you change the customer of a line already in the order. These groups are also used for splitting the bill by customer.