Refunding or taking back an item

A customer brings an item back, or the order was wrong: the refund is done from the till's history. A cashier needs a manager's approval.

▶Video coming soon

Where and who#

1. In the till, open the History tab.
2. On the paid order, tap Actions ("Refund / Edit"). The "Order #…" window opens on the Refund tab.
3. Pick the mode, enter, confirm.

• Owner and manager refund directly.
• A cashier needs a manager's approval: the "Authorisation required" window ("Refund the order") asks for a manager's PIN or wristband, chosen from the list. The approving manager is written to the activity log.
• Offline, editing, cancelling and refunding are unavailable: they must be validated by the server.

Two ways to refund#

By amount#

For a full or partial refund of a sum.

• Amount to refund (MAD): by default, the order total. The "Total (…)" button resets it.
• An amount equal to the total is a full refund: the order becomes "Refunded" and stock is restored. A smaller amount leaves the order "Paid", with a note. Stock is only restored for a full refund.

By items (a return)#

1. Switch to Items.
2. With − and +, choose the quantity to return for each line. The total to refund shows (line discounts included).
3. Tap Return … item(s).

The stock of the returned items is restored: recipe ingredients and meal-deal components included. A line cannot be returned more times than it was sold, counting earlier returns: the server refuses the excess.

The Reason (optional) field is kept on the order and in the log.

Where the money goes#

Before confirming, a box says how the customer is refunded. The refund goes back on the same method as the sale:

On the Z report#

A Refunds (n) line with the negative amount; in the drawer check, "− Cash refunds". Card refunds are listed per terminal.