Printed kitchen tickets

▶Video coming soon

When a ticket prints#

A ticket goes out at every "Send to kitchen" (till, waiter, validation of a kiosk or online order). The Kitchen App must be on and the Kitchen tickets on (both are on by default): if either is off, nothing prints in the kitchen.

Reading a ticket#

Top to bottom:

1. An optional title: **\*\*\* MODIFIED \*\*\* or \*\*\* CANCELLED \*\*\*** (with "Reason: …").
2. The station name in brackets, for example "[KITCHEN]".
3. Order: the day number; Type; TABLE in large; Covers (if the option is on); Customer; Time.
4. NOTE: the order note.
5. The items: "2 Pizza - Large", its options ("+ No olives") and its note (">> well done"). For your station, items are in capitals, bold and large; other stations' items follow in small print under "the rest of the order", so each station sees the whole table.
6. With courses, headings STARTERS, MAINS, DESSERTS, THE NEXT, OTHERS.
7. If several customers share the order: a -- CUSTOMER 2 -- line separates them.

The paper is 32 columns (58 mm) or 48 (80 mm) wide.

"MODIFIED": items added#

When you add items to an order already sent, a "MODIFIED" ticket prints only the new items. This is the Automatic kitchen send setting (Settings › Printers, on by default); when off, nothing prints for an addition. Raising a quantity from the "Edit" window also prints a "MODIFIED" ticket.

"CANCELLED": a cancellation#

Cancelling an order already sent prints **\*\*\* CANCELLED \*\*\* with the reason, in the kitchen and on the till printer. Removing items prints a "CANCELLED" ticket with the removed items (reason "Item removed"). An order never sent to the kitchen prints nothing. A cancellation ticket can be reprinted** from the till history ("Print cancellation").

Reprinting a ticket#

At the till, In progress tab: expand the order, tap the chef's hat icon ("Reprint in the kitchen"). The current items print, without changing the "sent" state (held courses stay held). Any signed-in user can do it.

The button exists by default; it is removed with the Kitchen reprint button setting (Printers).

Which printer for which item?#

Each item goes to the kitchen printer assigned to its product; a product marked "all kitchen printers" prints everywhere; with no assignment at all, every kitchen printer prints the whole order. The same assignments serve as stations on the kitchen screen. See setting up the kitchen.