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Following an order, adding items, changing table

Reopen a table, add items, see each line's state, attach a customer, change table and print the customer receipt.

Before you start

  • For 🍽️ Waiter
Video tutorial — Following and completing an order ▶ 2:00

Tap a busy table to open its order. The header recalls the table, the state (Open, In the kitchen, Ready) and the total.

What has already been ordered#

Each line shows "2× name", its options, its note, its price and its state: In progress, Ready, Served. On a tablet, the list is in the "Already ordered" panel; on a phone, under the header.

Adding items#

Under Add items, choose products as for a new order, then Send to kitchen: only the new items are sent (and print "MODIFIED" in the kitchen). An item already sent cannot be removed from the waiter app: tell the till.

Attaching a customer#

Attach a customer (search from 3 characters) or the cross to detach. With the "Next customer" and "Choose the customer" options, an Add for: panel picks the customer concerned (or + New customer) and each line has a menu to change its customer.

Changing table#

With the Table transfer option (off by default), a Table button appears on a dine-in order. It opens "Change table — …" with the free tables (among yours). A green "A → B" confirmation shows; no merging is possible. The change is noted in the activity log.

Correcting covers#

The covers pill, next to the table name, reopens the picker (dine-in order, Covers option on).

Printing the customer receipt#

The Customer receipt button prints the bill on the till printer ("Receipt sent", or "Printing error"). The cashier then takes payment.

What the waiter cannot do#

Take payment, split the bill, give a discount, cancel an order or remove a sent item, reprint in the kitchen (outside courses), reopen a takeaway order after sending: all of that goes through the till.

Updated 2026-10-06