Orders
Find a sale, filter it by till day, see its detail, export, take payment for or cancel an open order.
Before you start
- For 🧭 Manager
The Orders page lists all orders, most recent first (50 per page, up to 300).
Searching and filtering#
- Search: an order number (with or without "#"), a customer name or a phone.
- Status: Open, Kitchen, Ready, Paid, Cancelled, Refunded.
- Type: Dine in, Takeaway, Delivery, Online (and Glovo if on).
- Items cancelled: orders on which products were removed while the order carried on.
- Day: a till day ("Day of Fri 25/09 · Z 01:30", or "Day in progress"), that is from the previous Z to its Z. Choosing a day clears the dates.
- Dates "from → to". Choosing a date clears the day.
- Reset clears everything.
The totals strip#
When you choose a day or dates, a strip gives the figures as on the Z: revenue, detail by payment method (with terminals), cancelled, refunds, expenses, and the Total (revenue − refunds − expenses). It ignores the other filters.
The table#
Columns: No. (the day number "#007" and the full reference; a red tag if products were removed; "offline" for a sale made offline then synced), Date, Type (with the origin: Online, Kiosk, QR table, Glovo…), Status, Cashier, Total, and the eye that opens the detail.
An order's detail#
The window shows the type, table, cashier, customer, notes, payment date, the items (quantity, options, notes, price), then the subtotal, discount, VAT, total incl. tax and each payment (with the terminal for a card). For a cancelled order: who, when and the reason.
The buttons depend on the state:
| Order | What you can do |
|---|---|
| Paid | Reprint the receipt on the printer. |
| Unpaid (open, in the kitchen, ready) | Take payment: choose the method (cash, card, mobile, points, cheque; the terminal if you have several) then "Mark as paid". Cancel: choose a reason, confirm. |
| Paid online, waiting | Confirm the online payment, or "Payment not received? Take payment on site". |
Exporting#
Export CSV produces a file for the period (by default, from the start of the month to today): date (till day), order number, type, origin, customer, phone, cashier, subtotal, tax, discount, total, payment, items, status. Each refund is a negative line dated the day it was made: the Total column adds up to the net. Cancelled orders are not in it. Status, type and search filters do not apply to the export.
Updated 2026-10-06