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The QR menu: ordering from a phone

Table and counter QR codes, what the customer sees, and how the order reaches the till for validation.

Before you start

  • For 🧭 Manager 💳 Cashier 🍽️ Waiter
  • Module Customers
Video tutorial — Ordering with a QR code ▶ 2:30

The public menu is at /{your-organisation}/menu. To order, you need the Customers module and online ordering switched on (Modules tab). Without them, or without a QR code, the menu stays a simple card to read.

The two kinds of QR code#

  • Table QR: generated in Floor plan > Table QR codes. It is signed and never expires; once scanned it opens a 60-minute session on that table and forces Dine in.
  • Counter QR: shown on the kiosk welcome screen. It lasts 10 minutes and renews every 4 minutes; the customer chooses Takeaway or Delivery.

Without a valid session, the customer can only browse: "Menu — scan the QR code on site to order."

What the customer sees#

  • Categories (All, Combos), allergens, +/− quantity buttons, a note per line.
  • Combos if enabled (off by default), and "A little extra?" if suggestions are enabled too.
  • View my order, then Your details: at a table, name and phone are optional; at the counter, name and phone are required, plus the address for delivery.
  • On sending: Order received! and a pickup number. No status tracking.

The menu is French only; its style (Classic, Showcase, Card) follows the Appearance tab.

At the till#

The order arrives held, with the pill "Table QR · to validate" or "Online · to validate". Stock is deducted as soon as it is sent. Staff validate it to send it to the kitchen, as for a kiosk order (online orders).

Updated 2026-10-06